Creator Privacy Policy

Last updated October 6, 2026

This policy explains how Magnifex AI, Inc. (“Magnifex,” “we,” “us”) collects, uses, shares and protects personal information when you use the mobile app and web portal for the Sprout Creator Program (together, the “Creator Services”).

The Creator Services are for creators who make paid videos for Sprout. Sprout’s job-search app has its own privacy policy.

Summary

• What we collect:
  • your name and contact details
  • your date of birth and mailing address
  • the social accounts you connect, with their posts and stats
  • your payout details
  • the agreement you sign
  • what you upload, such as drafts and dispute evidence
• Why: to run the creator program. That means checking you’re eligible, tracking your posts, calculating and sending your pay, coaching you and handling disputes.
• AI: we use Google Gemini and OpenAI to transcribe and review videos against the program’s content rules. The assistant in the portal answers your questions with an AI model from Google, OpenAI or Anthropic.
• No selling, no ads: we don’t sell your personal information or use it for targeted advertising. The app has no ad tracking.

1. Information we collect

Information you give us

Information from the social accounts you connect

When you connect TikTok, Instagram, YouTube or Facebook, you sign in to that platform through our partner InsightIQ (formerly Phyllo). You give us permission to receive:

• your profile: handle, display name, picture and follower count
• your posts: captions, links, media and stats such as views, likes, comments, shares, saves and watch time
• comments on your posts
• your audience broken down by country, city, gender and age range. These are totals, not information about individual people.

We also collect publicly available information about your posts through scraping providers. We use it for accounts you link by URL, and to fill in data a platform doesn’t provide.

You can unlink an account at any time under Connected accounts in Settings, or revoke access in the platform’s own settings.

Information collected automatically

• Crash and diagnostic data. When the app crashes or hits an error, Sentry sends us a report. It includes your device model, operating system, app version, the screens you visited just before the error, and your account ID. When you report a bug, Sentry also receives your message and any screenshot you attach.
• Usage data. PostHog records the screens you open and the buttons you tap, with your account ID, email, device and app version, so we can see how the app is used and improve it. It also records your sessions as replays, with anything you type hidden.
• Signature records. When you sign an agreement, we record the IP address and device you signed from, as proof of the signature.
• App updates. The app checks Expo’s servers for new versions.

We don’t collect your precise location, contacts, browsing history or advertising identifier. We don’t use any advertising SDKs.

2. How we use your information

• Run the program: create your account, check you’re eligible, onboard you, and give you scripts, courses and coaching.
• Track your posts: match your published videos to the program, measure their views and engagement, and check them against the program’s content rules.
• Pay you: calculate your earnings and affiliate commissions, send payouts through Wise or SideShift, and keep payment records.
• Handle disputes and support when you question a payment or contact us.
• Talk to you by email, text message, WhatsApp and in the app about your account, payments, agreements and coaching. If you’re added to a WhatsApp group with your coach, everyone in the group can see your phone number.
• Protect the program from fraud, fake engagement and breaches of your creator agreement.
• Meet legal obligations, such as keeping tax and payment records.
• Improve the program, for example by learning which scripts and formats perform best.

Artificial intelligence

• Google Gemini reviews:
  • videos you submit to Video Check
  • your published program videos, with their transcripts and captions
  • comments on your posts
  It classifies each video’s format and checks it against the program’s content rules. It also helps our team write coaching feedback.
• OpenAI transcribes the audio of your published program videos.
• Our team may use AI assistants such as ChatGPT and Claude, connected to our internal tools, to look up and analyze program data.
• When you use the assistant, your questions and the account data it looks up to answer them, such as your payouts, posts, rates and disputes, go to the AI provider we use. We keep your conversations, and our team may read them.

AI results inform our team; they don’t set your pay without human review, and you can dispute any payment in the app.

3. Who we share your information with

We don’t sell your personal information or share it for cross-context behavioral advertising. We share it only as described below.

Service providers that process data for us

Other creators in the program

Script pages show example videos from the program. If your published video is picked as an example, other signed-in creators can see your name, the video, its caption and its view count. These videos are already public on the platform you posted them to.

Sprout

We create your affiliate code in Sprout’s app so we can track your referrals. Sprout is a Magnifex AI, Inc. product.

Legal and business reasons

We may also disclose information:

• to comply with the law, a court order or a request from a government authority
• to enforce our agreements
• to protect anyone’s rights, property or safety
• as part of a merger, acquisition, financing or sale of assets. Your information stays covered by this policy if that happens.

4. How long we keep your information

We keep your information, including Video Check uploads, for as long as we need it to run the program and to meet tax, accounting and legal obligations. This includes after you delete your account.

When you delete your account, your sign-in is closed and you can’t sign in again. Your profile, agreements, videos and payment history stay on record, because we need them for tax and legal purposes.

5. How we protect your information

• Your data is encrypted in transit.
• Only staff whose role requires it can access your data.
• Drafts, dispute evidence and agreements are kept in private storage and shared only through links that expire.
• Wise holds your full bank details. We keep only a reference to the account and a short summary, such as the last four digits.

No system is perfectly secure, so keep your password private.

6. Your choices and rights

• See and edit your details in Settings.
• Unlink social accounts or payout methods in Settings.
• Delete your account as described below.
• Stop text messages by replying STOP to any text we send you.

Delete your account

You can delete your ViralHive account in either of two ways:

• In the app: go to Settings, then Account, and tap Delete account.
• Without the app: email support@usesprout.com from the address on your account and ask us to delete it.

When your account is deleted, your sign-in is closed and you can’t sign in again. We keep your profile, agreements, videos and payment history, because we need them for tax and legal purposes, as described in section 4.

Depending on where you live, you may also have the right to:

• access your information, or get a portable copy of it
• correct it or have it deleted
• restrict or object to how we use it
• withdraw your consent
• not be treated worse for using these rights

EU, UK and Swiss residents: we process your information on these legal bases:

• to perform our contract with you (your creator agreement)
• for our legitimate interest in running and protecting the program
• to meet our legal obligations
• with your consent, where we ask for it (for example, for text messages)

You can also complain to your local data protection authority.

California and other US state residents: in the past 12 months we collected these categories of personal information:

• identifiers
• customer records
• protected characteristics (date of birth)
• commercial information (payment history)
• internet activity (data from your connected accounts)
• audio and visual information (videos)
• professional information (your creator relationship)

We used them for the purposes in section 2. We have not sold or shared personal information as those laws define it.

To exercise any of these rights, email support@usesprout.com. We may need to verify your identity first. You can also make a request through an authorized agent.

We don’t respond to Do Not Track signals. We don’t track you across other companies’ apps or websites.

7. Age requirement

You must be at least 16 to use the Creator Services. We don’t knowingly collect personal information from anyone younger, and we’ll delete it if we find out we have. If you’re under 18, a parent or guardian must agree to your creator agreement.

8. International users

We’re based in the United States, and your information is processed and stored there. Where the law requires it, we protect international transfers with safeguards such as the European Commission’s Standard Contractual Clauses.

9. Changes to this policy

When we change this policy, we’ll update the date at the top. For significant changes, we’ll also tell you in the app or by email before they take effect.

10. Contact us

Magnifex AI, Inc.
1111B South Governors Avenue, Suite 25696, Dover, DE 19904, United States
support@usesprout.com

See also our Terms of Service.